Shipping & Return Policy

SHIPPING & HANDLING CHARGES

All orders ship via FedEx and UPS.

Orders up to $14.99 - $5 flat rate shipping
Orders $15.00-$34.99 - $3 only (economy shipping charge)
Free standard shipping on orders $35 and up

Alaska and Hawaii:
$30.00 flat rate on orders up to $14.99
$20.00 surcharge on orders $15.00 and up

Orders of $35 or more automatically qualify for free standard shipping - no code needed (not applicable to Alaska and Hawaii).

SHIPPING DETAILS

Orders are processed within 3-5 business days and typically delivered within 5-7 business days after shipping. Delivery times are estimates, not guarantees. Track your order using the link in your shipping confirmation email. Alaska and Hawaii orders may take longer.

PRIORITY PROCESSING

For an added fee, we'll prioritize your order and ship it within 24 hours. Available for orders placed Monday-Thursday.

DELAYS MAY OCCUR DUE TO:

Weather conditions
Incorrect shipping address
Out-of-stock items
Payment issues

If your address needs verification, we'll attempt to contact you up to 3 times by phone or email. No response within 2 business days may result in order cancellation and refund.

P.O. BOXES

Shipped via USPS Priority Mail. A house address is preferred, as UPS cannot deliver to P.O. Boxes.

INTERNATIONAL ORDERS

We currently ship only within the 50 United States.

ORDER TRACKING

You'll receive a tracking link by email once your order ships.

RETURNS & REFUNDS

Contact us within 5 days of delivery for damaged, missing, or incorrect items. Refund requests must be made within 5 days of delivery; we don't offer refunds after 30 days from purchase.

Reach us at 1 (855) 282-6186 or hello@southernbreezesweettea.com with your order number.

ORDER CHANGES & CANCELLATIONS

Contact us immediately to cancel or change an order. Once processed or shipped, orders can't be changed, cancelled, or redirected.

REFUND TIMING

Refunds are issued to your original payment method within 2 weeks of processing.