Shipping & Return Policy
After carefully analyzing increased shipping costs due to rising fuel prices, we are implementing a necessary change to our shipping policy. Unfortunately, we will no longer be offering free shipping on orders which meet a certain dollar value - all orders below $15 will ship with a $5 flat rate and any orders above $15 will carry a $3 Temporary Shipping Surcharge. Please note that our goal is to be able to remove this charge as soon as we can. Free shipping is still made available through our rewards program by redeeming your earned points for free shipping promotion codes. This change is scheduled for 07/11/2022. Please excuse any existing emails, or communications that still mention our free shipping policy as we update all our communications.
Please be assured that Southern Breeze Sweet Tea has made every effort to keep this change to a minimum. We value your business and thank you for your support of Southern Breeze Sweet Tea.
SHIPPING & RETURN POLICY
SHIPPING & HANDLING CHARGES
All orders are shipped via FedEx and UPS. Our shipping & handling charges cover the expenses we incur to process, pack, and ship your order.
- Orders up to $14.99 - $5 flat rate shipping
- $3 flat rate temporary shipping surcharge on all orders $15+
- For Alaska and Hawaii - Add $7.95
- Our shipping & handling charges cover the expenses we incur to process, pack, and ship your order.
All orders will generally be processed and shipped within 3-5 business days and are expected to be delivered within 3-5 business days after they’re shipped. Please allow extra time for delivery on shipments sent via FedEx Smart Post and UPS Mail Innovations. Exceptions apply and delivery time is not guaranteed. Please refer to the provided tracking information for estimated date of arrival to your address. Additional time and surcharges apply to orders shipping to Alaska and Hawaii.
Packages under 1lb:
o Standard Shipping (FedEx Smart Post/UPS Mail Innovations)
o Standard Shipping (FedEx Ground)
o Standard Shipping (UPS Ground)
24 Hour Priority Processing
For an additional fee our fulfillment team will prioritize processing your order and have it shipped from our facilities within 24 hours. Delivery time is dependent on shipping method used. Valid for orders placed Monday through Thursday.
BELOW CIRCUMSTANCES MAY RESULT IN DELAYED SHIPPING OR DELIVERY:
Inclement weather conditions
Incorrect shipping address*
Out of stock items (will notify you and ship ASAP)
Credit card payment issue (please verify that the billing address is correct)
*If the shipping address input during checkout is incorrect it may cause delays. We understand there could be spelling mistakes or a missing apartment number. If our system flags your order, we will reach out to you to verify the address. We will attempt to contact you 3 times - once by phone and twice by email. If we do not hear from you within 2 business days after our last contact, we will cancel and refund your order.
SHIPPING TO ALASKA AND HAWAII
Shipment to Alaska and Hawaii is available for an extra charge of $7.95. All orders to AK/HI will be sent via UPS SurePost or Mail Innovations. Please allow extra time for delivery and refer to the provided tracking information for estimated date of arrival.
SHIPPING TO P.O. BOXES
Shipments to P.O. Boxes will be sent via U.S. Postal Service Priority Mail. This may cause a slight delay in delivery. Please list a house address instead of a P.O. Box if possible. Note UPS does not deliver to P.O. Boxes.
At this time, we are only shipping orders within the 50 United States. We are not responsible for packages sent through freight forwarding services.
TRACKING YOUR PACKAGE
When your package ships, we will send you an e-mail notification that contains a link to which you can track your shipment.
Your satisfaction is crucial to us here at Southern Breeze Sweet Tea. In the unlikely event your order arrives damaged, missing an item, or you have received an incorrect product, please contact our consumer relations department within 5 days of the delivery date provided in your tracking information for a resolution.
If for any reason you are unsatisfied with your purchase, report to our consumer relations department within 5 days of the delivery date for a refund. We are unable to provide refunds on orders beyond 30 days from the date of purchase.
Please call us at 1 (855) 282-6186 or send an email to firstname.lastname@example.org with your name, order number, and contact details.
CANCEL OR CHANGE IN ORDER
If you would like to cancel an order, call us immediately at 1 (855) 282-6186 or send an email to email@example.com
We are unable to change the contents of an order after it has been submitted. We will attempt to accommodate changes to the shipping address before processing is completed.
We are unable to cancel or redirect orders that have already been processed or shipped.
CREDITS TO YOUR CHARGE CARD
Credit card purchases will be refunded against the credit card or account used on the original purchase. Allow up to 2 weeks from the date that Southern Breeze Sweet Tea has processed your refund for your account to be credited. Please contact your bank or credit card company for further details.