Shipping policy
Shipping & Return Policy
Quick summary
- Free standard shipping on orders $35+ (lower 48 states).
- Orders ship in 3 to 5 business days and usually arrive 5 to 7 business days later.
- Damaged, missing, or wrong item? Contact us within 5 days of delivery and we’ll make it right.
- Our teas are food products, so we don’t accept returns. Accessories and gifts are final sale too.
- We can’t refund or replace an order because of taste, but we’re happy to suggest a flavor you’ll enjoy more.
Shipping Rates
Lower 48 states
- Orders up to $14.99: $5 flat rate
- Orders $15.00 to $34.99: $3 economy shipping
- Orders $35.00 and up: Free standard shipping
Alaska and Hawaii
- Orders up to $14.99: $30 flat rate
- Orders $15.00 and up: $20
Free shipping applies automatically at checkout, no code needed. It doesn’t apply to Alaska and Hawaii.
Free shipping promo codes
If we’ve sent you a free shipping code, it covers shipping on your entire order, is valid in the United States only, is for new customers only, and can be used once per customer.
Where We Ship
We ship within the 50 United States only, using USPS and UPS.
P.O. Boxes: orders ship with USPS Priority Mail, since UPS can’t deliver to P.O. Boxes. A street address is fastest.
Processing & Delivery
Orders are processed within 3 to 5 business days and usually arrive 5 to 7 business days after they ship. Alaska and Hawaii orders can take longer. Delivery times are estimates, not guarantees.
Priority processing
Need it sooner? Add priority processing at checkout and we’ll process your order within 24 hours, so it’s packed and ready for the carrier. Available on orders placed Monday through Thursday. Priority processing speeds up our part only. It doesn’t guarantee when your order ships or arrives, and carrier delivery times still apply.
Holiday shipping
Carriers are busier during the holiday season, so deliveries can take longer. If you’re ordering gifts, please order early. We can’t guarantee delivery by a specific date.
What can cause delays
- Weather
- An incorrect or incomplete shipping address
- Out-of-stock items
- Payment issues
- Holiday carrier volumes
Address checks
If we need to check your address, we’ll reach out by phone or email up to 3 times. If we don’t hear back within 2 business days, we may cancel the order and refund you in full.
Order Tracking
You’ll get a tracking link by email once your order ships. Some orders ship in more than one box, so if part of your order hasn’t arrived, check for a second tracking email.
Order Changes & Cancellations
Contact us as soon as possible to change or cancel an order. Once an order has been processed or shipped, it can’t be changed, cancelled, or redirected.
Delivery Problems
Tracking says delivered, but no package
Check around your porch, mailbox, side doors, or building mailroom, and ask your local post office, since packages are sometimes left nearby or held there. Still missing? Contact us within 5 days of the delivery date shown in tracking. We’ll confirm the details with the carrier and work with you on a replacement or refund.
Package stuck in transit
No tracking update in 7 to 10 days? Check with your local post office first. If they don’t have it, contact us and we’ll confirm the status with the carrier before sending a replacement or refund.
Returned to us
If the carrier sends your order back, we’ll contact you to confirm your address. We can reship it or refund you, whichever you prefer.
Refunds & Replacements
We’ll refund or replace your order only if:
- an item arrived damaged
- you received the wrong item, or something was missing
- tracking shows delivered, but you didn’t receive it
- your package was lost in transit or returned to us
- we couldn’t ship your order or an item in it
Time limits
- Damaged, missing, incorrect, and delivered-but-not-received claims need to reach us within 5 days of delivery.
- We can’t accept any refund or replacement request more than 30 days after purchase, for any reason.
How to make a claim
Contact us within 5 days of delivery with your order number and a photo of the damaged item, what you received, or your packing slip. Once we’ve reviewed it, we’ll send a replacement or issue a refund. You won’t need to send anything back.
Part of your order is missing
Check your shipping emails for a second tracking number first. If an item from your order isn’t able to ship, we’ll let you know and refund you for it.
We couldn’t ship your order
If we’re unable to ship your order, we’ll cancel it and refund you in full.
Out of stock
If something you ordered sells out before it ships, we’ll let you know and offer a similar tea in its place. Prefer a refund instead? Just say so.
Returns
Because our teas are food products, we don’t accept returns once an order has been delivered. Accessories and gifts, like jars and tumblers, are final sale too. If anything arrives damaged or isn’t what you ordered, send us a photo and we’ll make it right.
Please don’t mail anything back to us. We don’t provide return labels or addresses. Packages sent back without our approval can’t be accepted or refunded, and we can’t pay for return shipping. If there’s a problem with your order, contact us first. A photo is usually all we need.
If a Flavor Isn’t for You
Taste is personal, and not every flavor will be a match for every sweet tea fan. Every Southern Breeze tea comes pre-sweetened right in the bag, so before you buy, take a look at the flavor description and ingredients on each product page.
We don’t offer refunds, replacements, or returns when a tea simply isn’t to your taste. We’d still really like to hear from you. Tell us what you didn’t enjoy, whether it was the sweetness, the flavor, or something else, and we’ll share it with our team. Let us know what you usually reach for, too, and we’ll suggest a flavor that might suit you better.
Other Situations
Ordered the wrong thing?
Contact us with your order number right away. If it hasn’t been processed yet, we may be able to change it. Once an order has shipped exactly as it was placed, any exception is reviewed case by case.
Discount code didn’t apply?
If a valid code didn’t apply at checkout, let us know and we’ll correct it. Codes that have expired or don’t apply to the items in your order can’t be added after purchase.
Bought from Amazon or another store?
This policy covers orders placed on southernbreezesweettea.com only.
- Store purchases: contact the store for returns or refunds.
- Amazon orders: check your order details. If it was shipped by Amazon, contact Amazon. If it was shipped by Southern Breeze, contact us and we’ll help.
Wherever you bought your tea, we’d still love to hear your feedback.
Refund Timing
Approved refunds go back to your original payment method within 2 weeks of processing. Check with your bank or card issuer for posting times. Shipping charges and priority processing fees are refunded only when the issue was caused by us.
The Fine Print
- This policy applies to orders placed on southernbreezesweettea.com. Purchases from stores, Amazon, and other retailers follow that seller’s policy.
- To process any replacement or refund, we need your order number, and for damaged, missing, or incorrect items, the photos described above.
- Claims are reviewed individually. We may ask for more information, and we reserve the right to decline claims that are incomplete, made outside the time frames above, or repeated.
- No refund or replacement requests are accepted more than 30 days after purchase, for any reason.
- Items returned to us without our approval will not be accepted, refunded, or replaced, and return shipping costs will not be reimbursed.
- Accessories and gifts are final sale. Damaged or incorrect items are replaced or refunded as described above.
- Delivery times are estimates and aren’t guaranteed, including during the holiday season.
- Refunds are issued only to the original payment method.
- We may update this policy from time to time. The version posted when you placed your order applies.
Questions? We’re Here to Help
Call 1 (855) 282-6186 or email hello@southernbreezesweettea.com. Please include your order number so we can help faster. Brewing tips, flavor info, and LoyalTEA details are in our FAQs.